FAQs

What is Plug Potion?

Plug Potion is our way of saying thank you. We have created a gorgeous butter to keep your holes healthy and your plugs fresh. With Shea Butter, Olive, Argan, Almond, and Lavender Oil, our butter has moisturising, antibacterial, anti-fungal and anti inflammatory properties. 

Are your plugs sold as pairs?

All plugs are sold as pairs, we take care to ensure your plugs look great in your ears and mirror any pair where possible. If you would like a single plug or two different designs please contact us as this should also be possible. 

I want to buy multiple pairs of your plugs, how will the shipping costs be calculated?

You only pay for shipping once no matter how many pairs you'd like!

I don't live in the UK, can I still place an order?

 We ship worldwide using Royal Mail & their partner services in countries other than the UK.

How long will my plugs take to ship? 

We aim to ship most orders within 3 - 5 working days. 

Once my plugs are shipped how long will delivery take?

Orders within the UK are sent 1st class & will usually arrive next working day.

Outside of the UK we usually expect delivery within 5 - 14 working days. We have an expedited shipping option available during checkout which usually takes 3 - 7 working days. Unfortunately we aren't able to guarantee any stated delivery time as it is dependent on your local postal service & customs.

Can I return my order?

If for whatever reason you're unhappy with your purchase, you can return your order to us within 30 days for a full refund or exchange. Unfortunately it is not possible to return personalised orders.

To complete your return, we require a receipt or proof of purchase & all refunds will be credited back to the original method of payment.

You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

What if my plugs are damaged in the post?

If your plugs arrive damaged we will replace them with the same size and design as ordered, covering all costs.

My plugs are too small / too big?

Ordering the right size is your responsibility although we will accept returns if the wrong size has been ordered. We will then issue a refund on receipt and you are free to re-order the correct size (buyer covers postage). Handmade plugs can vary in size so our plugs are digitally measured to within 0.50mm / 0.020 decimal inches of the stated size, if you are accidentally sent the wrong size, we will rectify the mistake at our cost.

Tell me about materials?
The steel tunnels are surgical stainless steel.

Due to the nature of handmade items, each one might be shaped, naturally marked or coloured slightly differently. We do our best to match the two most alike. Sizing may also vary slightly, however our plug wearing size (not including flare) is measured in the worldwide standard of millimetres with a digital calliper. They are within 0.50mm / 0.020 decimal inches of the size stated, along with its approximate American Wire Gauge (AWG) equivalent. 

6.5mm / 2g
8mm / 0g
10mm / 00g
11mm / 7/16"
12.5mm / 1/2"
14mm / 9/16"
16mm / 5/8"
19mm / 3/4"
22mm / 7/8"
25mm / 1"